Payments and Withdrawals
Lemon deposits and withdrawals depend on the method, account currency, ownership checks and any active bonus conditions. Review the cashier and the applicable payout rules before confirming a transaction.
Limits and processing
Lemon’s general withdrawal processing window is three to five business days, subject to account and payment checks. The terms set a EUR 5,000 rolling 24-hour maximum and a EUR 5 fee from the second withdrawal in a week. Method-specific minimums and availability should be checked in the cashier. These are different limits: a processing window does not waive a frequency-based fee.
Deposit and withdrawal checklist
| Before confirming | What to compare |
|---|---|
| Currency | Account currency, debit currency and any conversion |
| Amount | Current method minimum, transaction maximum and available balance |
| Ownership | Registered account name and payment-instrument owner |
| Withdrawal | Payout capability, current level limits and pending requests |
| Charges | Casino fees, provider fees and currency conversion separately |
Ownership and verification
Use a payment instrument in your own name. A successful deposit is not a confirmation that all withdrawal checks have been completed. If additional verification is requested, read the exact document request and use the authorised submission channel. Identity details, address information or payment ownership may need clarification; the request in the account determines what to provide.
Pending, failed or disputed payments
Separate a request about recorded support communications from a refund or withdrawal claim. Give the date and channel of the conversation and say whether you want a copy, a correction or an explanation of its use. If the issue concerns promotional profiling, name the message or offer. Changing a marketing preference in My Account should not be confused with withdrawing a pending financial request. For the payment itself, send its reference and status to support within the account service.
If you suspect an unauthorised payment, promptly contact the payment provider as well as the account service. Give accurate information and preserve the records. A chargeback should not be used to reverse a valid gambling loss or to avoid a verification request. Where the account service has an error or a duplicate charge, ask for an investigation of that specific transaction.
Bonuses, balances and the applicable rules
Compare the selected promotion with the payout balance before confirming a request. The published Curaçao licence is OGL/2024/1111/0488. Payment and account decisions still depend on the applicable terms and the selected method. Lemon separates a withdrawal request from a refund request, so the right procedure depends on whether a player is withdrawing a balance or disputing a recent deposit.
A refund uses a separate procedure from withdrawing winnings. Lemon’s refund policy ties consideration to funds still being available and a request within the first 24 hours after deposit; verification can be required. Read that procedure before assuming an ordinary payout request also raises a deposit dispute.
Account-data handling is described in Privacy Policy. Product and help information appears in About Us. For contractual payment rules, open the official terms.
For verification, see AML and KYC; for a formal dispute, see Complaints Procedure.