About Us

Lemon Casino combines slot games, live tables and a sportsbook with account-based promotions. Orange Entertainment B.V., registration number 158249, operates the service. The casino publishes dedicated rules for payments, verification, refunds and complaints.

Explore our casino catalogue, account information and support topics on lemon-slots.com. Gaming accounts, verification and payments are handled on the account website reached through our action buttons.

Service and account features

The published Curaçao licence is OGL/2024/1111/0488. Payment and account decisions still depend on the applicable terms and the selected method. Lemon separates a withdrawal request from a refund request, so the right procedure depends on whether a player is withdrawing a balance or disputing a recent deposit.

A useful first enquiry

Separate a request about recorded support communications from a refund or withdrawal claim. Give the date and channel of the conversation and say whether you want a copy, a correction or an explanation of its use. If the issue concerns promotional profiling, name the message or offer. Changing a marketing preference in My Account should not be confused with withdrawing a pending financial request.

Practical account steps

Help, language and responsible use

Account help is available through support on the account website. The language of these pages does not establish local eligibility or authorisation. Before using a real-money product, check the applicable access rules. Gambling is for adults and can cause loss. Keep a personal time and spending boundary; do not increase it to complete a promotion.

For account data, follow Privacy Policy.

For the related service procedure, open Payments and Withdrawals.

For the related service procedure, open AML and KYC.

For the related service procedure, open Complaints Procedure.